TERMS & CONDITIONS FOR TOUR BOOKING
Dear Valued Customer, Before booking a tour, please carefully read the General Terms and Conditions, which outline the contractual relationship between the Customer (“You”) and the Travel Company (“We/Us”). The following terms cover: tour booking, payment, cancellation & refund policies, entry requirements, responsibilities, and other related regulations.
1. Service Confirmation Before Signing the Contract
You are responsible for confirming with the travel consultant all service details, including the itinerary, transportation, accommodation, meals, entrance tickets, and tour guide services.The contract will be signed on the first day after airport pickup and hotel check-in.If you have special requests, an additional appendix will be signed.
2. Itinerary Planning
Our consultant will design a personalized itinerary based on your preferences, including sightseeing schedules, hotels, and other activities.You only need to provide your requirements — we will arrange everything else.
3. Deposit & Payment Policy
- Group tours: 30% deposit of total tour price
- Private tours: 50% deposit of total tour price
- Car rental service: 100% payment upon booking
- Some hotels require full prepayment
- Visa fees and airfare (if booked through us): 100% payment
- The remaining balance must be paid on the first day after airport pickup, during contract signing.
4. Trip Confirmation
After receiving the required deposit, we will reserve hotel rooms and arrange transportation.
You must provide a clear scanned copy of your passport (valid for at least 6 months) 20–30 days before departure, and a 4×6 photo if needed for visa procedures.
5. Completion of Tour Booking
A tour booking is considered complete once we receive the required deposit.You confirm that you have read, understood, and agreed to all terms, prices, itineraries, and related information provided by our consultant.
6. Payment Methods
We accept the following payment methods:
- Bank transfer
- Cash payment in USD, VND, or RMB
- Payment via Onepay
All transaction fees are borne by the customer.
If a payment is flagged as high-risk, we may request verification before processing.
For urgent bookings, if verification cannot be completed, we reserve the right to cancel and refund to protect both parties.
7. Exchange Rate Disclaimer
Bank or credit card exchange rates may differ from our applied rates.Banks may also charge transaction fees, resulting in differences on your statement.Please check your bank’s exchange rates and fees before payment.
8. Exchange Rate & Currency Regulations
Tour prices listed on our website are in USD/VND/RMB, and quotations will be calculated in USD/VND/RMB.
If quoted in another currency, pricing will still follow the confirmed amount, regardless of exchange rate fluctuations.
Customers who have not completed full payment must cover any price differences.
Unless otherwise agreed, accepted currencies include USD, VND, and RMB.
9. Cancellation & Refund Policy
If canceled based on the timeline:
- More than 30 days before departure: 80% refund of price difference
- 8–14 days before departure: 50% refund of price difference
- 0–7 days: No refund
- Refunds will be deducted from the deposit or paid amount.
If visa is denied:
If notified ≥30 days before departure: full refund except airline/transport cancellation fees
After the trip has started:
No refund for unused services due to personal reasons: no-show, late arrival, shortened itinerary, illness, etc.
10. Itinerary Changes
Free changes before deposit
After deposit: 25 USD/change
Additional costs (airfare, hotels, cruises, etc.) must be paid by the customer.
Changes may lead to rebooking, resulting in price differences during peak/low seasons.
If changes affect 2/5 of the itinerary or more, you may request a refund for unused services (excluding flight/train cancellation fees).
11. Force Majeure
In cases such as natural disasters, war, riots, policy changes, or geographical conditions, we may modify services without prior notice, prioritizing customer safety.
12. Travel Documents
You are responsible for preparing your own passport and visa/entry permits.We may assist, but are not liable if you fail to meet entry requirements.
13. Health Requirements
You must ensure you meet medical or vaccination requirements for your destination or transit countries.For high-altitude destinations, you must provide valid health certificates (e.g., cardiac or blood pressure clearance).
14. Insurance & Tips
Tour price includes:
- Company travel liability insurance
15. Responsibilities
We are not responsible for loss of personal belongings due to customer negligence or failure to follow instructions.We may change hotels, flights, or cruises, or cancel the tour before departure.If cancellation is due to our fault, all payments will be refunded in full.
16. Service Termination
We reserve the right to refuse service or terminate services for customers engaging in illegal acts, harassment, discrimination, or inappropriate behavior.Unused services will not be refunded.If damages occur, we will proceed according to applicable laws.
Wishing you a safe, fulfilling, and memorable journey!